No registration code sent

[jsaunders197]

Hi,
Firstly I'd just like to say that this software is great!
With this in mind I paid my fee via paypal and have waited the 12 hours as stated, but still no code! I'd like to use this fine piece of software to its full potential so I thought I would post on the forum as requested.

If this could be sorted i'd be very happy.

Thanks,
James.

[patrick31]

Same for me... I have send the money with Paypal and no return... no registration code... even after 12 hours ...

[PepeGG]

No need to be bold. Probably Dan has had some problemos with spam in the email account and that sort of stuff.

[Dan East]

I have had severe hardware problems over the weekend that has prevented me from receiving notifications of payments. You'll also notice that I have not posted at all to the forums in several days for the same reason, which is not typical for me.

Also, in your PayPal complaint you stated that I have not replied to posts in this forum since 2002. That statement is blatantly inaccurate.

My website does not contain a guarantee that you will receive your Registration Key within a certain amount of time, because currently manual intervention is required. It states that the key is typically sent out within a few hours. Unfortunately hardware issues outside of my control can delay Registration Key generation, however that is a rare occurrence.

The next version of DEXplor, which is nearly complete, will also have a complimentary automated online Registration Key system, so the Registration Key will be downloadable (ie no concerns about blocked email attachments, etc) immediately after purchase.

I will of course be making announcements when version 1.40 is available to the public. It is currently in beta testing.

Dan East

[Dan East]

For the record, since I did not reply publicly to the first post to this thread, jsaunders197 purchased Tue 2/10/2004 12:49 PM and their Registration Key was sent Wed 2/11/2004 8:05 PM (EST).

Dan East

[patrick31]

Ok I do confirm I have receive the registration key...

To bad you didn't answer to the first post in this forum before , because I will have seen it and so I will not have imagine that you don't send code anymore...

For the indication about no answer since 2002, this was a typing error on my mail (sorry about that), I was talking about no answer to the first post feb 2004 on the same problem.

The good news is that what ever delay you might have now because of technical problem or other, a customer going to this thread will see that you DO send code, and that they don't have to worry if it is a little bit late ...

By the way, this software is a good job.

[stroute]

I've recently purchased new HP hx4705 to replace my 3955. Upon installing DEX130 I get message saying it might not work properly. Also, I thought I installed the registry key and the plugin pack which I own all. Program runs in UNREGISTERED mode on and therefore no plugin pack programs. Would you please send me a valid registration key so it will work on my new iPAQ. If you need any further info please contact me.

thanks,

steve