PocketMatrix

Nice. Clear and objective. I especially liked the "Please escalate this issue to the correct individual that would be able to address it." part.

Ok, i just sent it... thank you for your kind words everybody.... and luciano.

Nice letter. If that doesn't get somebody's butt in gear, nothing will.

that's good, cuz you 'salted them, and they take pride in the cust supp, and you 'salted them so maybe they will say "ya know wat?  free lapstops!!!"<br><br>like that

And you used the word "gruesome". That´s good.

did you reall add <br><br>"Co-founder - pocketmatrix.com"<br><br>because if you did, they will see this post<br><br>and see me!<br><br>HI DELL, how ya doin', can I please have a free laptop?

Here's an update:<br><br>--------------------------------------<br>***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT***<br><br>Thank you. We have received your request for technical assistance with<br>your Dell product. We will respond to your communication as we reach<br>it in our incoming message queue.<br><br>We try to respond within 24 hours.<br><br>**********<br><br>Visit our Service and Support center at:<br><br>          http://support.dell.com<br><br>  This site contains full specifications on all current and past<br>  Dell systems. This is the exact same database that Dell technicians<br>  use to answer your questions about your system.<br><br>**********<br>

Whoohoo!  Congradulations!!!  Signs of life!

and yes, i did put Co-Founder, PocketMatrix.com on it... just to make them think that I was some huge macho guy at a huge company... which i am

~

well... except for the macho part.  and the big company part.  

oh yah, btw... Cool Site!

Nice letter Chris...I know I am late to post on this.<br><br>Let us know what happens though.  My company is ALL Dell, and they have been really responsive to problems with us in the past, replacing stuff, upgrading when appropriate.  Hope they are as good to you.

Yeh, I'm anxious to see what happens... I'm on the verge of getting a new main system.. I'm thinking of the Dell Inspiron 8000 series... So before I plunge in and  dry out my pocket I would like to see what happens...<br><br>Keep us posted.