Well, it's not the most pleasant experience. If I wanted information, I basically had to call them. I think there are only two guys who work on the PDAs. They're both very competent and very helpful if you can get them on the phone, but it's often very difficult. They couldn't figure out how to fix my screen problem so they just sent me a new device. I don't know if it helps, but my online tech support case didn't get tied into my RMA like it was supposed to. Maybe if the two are tied together in your account, that will make a difference. It took me a little over a month to get my PDA back (hence my hesitance in going through it again). I hope you have better luck than I did and that your fixed device doesn't have any more problems.
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